Quality Education and Resources

Quality Outcomes Essentials

This is a self-paced, comprehensive program designed to provide UPMC staff the knowledge and skills needed to initiate and support quality initiatives within the framework of UPMC policies, practices, and expectations. Modules may be completed in sequence or according to the participant’s needs. New quality directors will be required to complete each module to fulfill orientation requirements.

A UPMC Wolff Learning Academy Certificate of Completion is available for the Quality Director Essentials program for UPMC employees and staff who complete the following asynchronous courses:

  • Introduction to Quality at UPMC
  • QI Projects, Research, and REDCap at UPMC
  • Federal Quality and Public Reporting
  • National Quality and Public Reporting
  • State Quality and Public Reporting
  • Commercial Payor Programs

Obtain the Quality Outcomes Essentials Certificate of Completion

Upon completion of all 6 courses, complete this formOnce program completion is verified, you will receive an electronic certificate of completion within two weeks. Non-nursing participants can also apply for an annual renewal certificate of completion as the new quality outcomes are published, typically around spring of each calendar year. If you are applying for an annual renewal certificate of completion the Federal, National, State, and Commercial Payor courses only must be completed. Please email  WolffLearningA@upmc.edu with any questions about the UPMC Wolff Learning Academy Quality Outcomes Essentials Certificate of Completion.

Quality Coursework Below
Introduction to Quality at UPMC

This module provides a basic introduction to the core elements of quality and the quality structure that exists within UPMC. Topics discussed in this module are the Wolff Center at UPMC divisions and services, Quality Analytics, Clinical Complications, Quality Data Abstraction, and Quality Improvement (QI) and Research.

Register for Introduction to Quality at UPMC

QI Projects, Research, and REDCap at UPMC

This course is designed to guide those new to quality improvement (QI) through submitting a project to the Quality Improvement Review Committee (QRC), briefly introducing both the Institutional Review Board (IRB) process and REDCap as a data tracking tool. It can also help determine whether your project is a QI or research project.

Register for QI Projects, Research, and REDCap at UPMC

Federal Quality and Public Reporting

This course features measures, links, and outcomes for many federal programs and applications such as Centers for Medicare and Medicaid Services (CMS), Quality Net (QNet), Patient Experience and HCAHPS, Center for Disease Control (CDC) National Healthcare Safety Network (NHSN), and the Comprehensive Care for Joint Replacement.

Register for Federal Quality and Public Reporting

National Quality and Public Reporting

This course focuses on measures and outcomes of The Joint Commission, The Leapfrog Group, and U.S. News & World Report.

Register for National Quality and Public Reporting

Pennsylvania Quality and Public Reporting

This course focuses on measures and outcomes for Hospital Quality Incentive Program (HQIP), PA Health Care Cost Containment Council (PHC4), and The Hospital and Health System Association of Pennsylvania (HAP). Updated annually – last updated for February 2021 outcomes.

Register for Pennsylvania Quality and Public Reporting

Commercial Payor Programs

This course focuses on measures and outcomes for the Highmark Quality Blue, UnitedHealthcare Hospital Performance Based Compensation (HPBC), and UPMC Health Plan Hospital Partners programs. Updated annually – last updated for December 2020 outcomes.

Register for Commercial Payor Programs

Other Quality Coursework Below

UPMC System Professional Practice Evaluation Committee (PPEC)

This course is a brief introduction to the PPEC and its process, specifically focusing on the responsibilities of those selected to serve as PPEC reviewers. This course is not part of the Quality Directors Certificate of Completion program.

Register for UPMC System Professional Practice Evaluation Committee (PPEC)