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Annual Quality Improvement Education Courses

Annual Quality Improvement (QI) offerings are supported through Wolff Learning Academy for both beginning and advanced QI students. See the description of each course below for descriptions, application links, and projects accepted.

Francis X. Solano, Jr., MD, FACP Quality Education Series (QES)

This is an annual, six-month improvement course designed for UPMC clinical and operational leaders that runs September through February. This course is designed for individuals with little or no prior quality improvement experience. The course combines a series of virtual classroom sessions, coursework and coaching calls with real-world work on a local improvement project that is centered around system-wide goals. Please see our
guidelines for the types of projects and participants best suited for QES. Contact Stephanie Knoch for details. Registration for next September will open in Spring/Summer 2021.


2020 QES Course Dates/Topics: (Sessions were held virtually from 9-11:30)
September 15, 2020 Introduction to Quality Improvement/Assessing the Current State
October 7, 2020 Forming your Team/Scoping your Project
October 28, 2020 Models and Tools to Manage Your Project
November 18, 2020 Understanding Data and User-Centered Design
December 9, 2020 Sustaining Change and Reliability
January 13, 2021 Spreading your Success
February 15, 2021 Project Presentations and Graduation (9:00 am 3:00 pm, in person)

Advanced Quality Education Series (AQES)

This annual advanced 12-month series will begin in February 2021. The series is comprised of six didactic sessions presented by outside experts and UPMC leaders, as well as collaboration with the project coach and coursework through the Wolff Learning Academy. The goal of the series is that participants will both learn how to implement successful QI projects and become the next generation of quality leaders at UPMC. It is designed for participants with quality improvement experience who desire a deeper understanding of the QI process. Projects appropriate for the AQES series will address system goals and priorities such as mortality, infections, readmissions, and patient safety, for example. The scope of AQES projects will most likely be larger with the potential, if successful, to spread through the system. Therefore, AQES participants are accepted through an application process with documented business unit presidential support. Once accepted, participants register through the Wolff Learning Academy. For questions about AQES, please contact Stephanie Knoch at

Registration is currently closed for the 2021 AQES Series - Applications will open in Fall 2021

2021 AQES Session Dates and Topics
(Sessions will be held virtually from 9-11:30 am unless noted)

February 8, 2021  Organizational Readiness and How to Make Change Stick (8am-12:00pm)
March 3, 2021 Assessing the Current State and Constructing Organizational Support for Improvement 
March 24, 2021 Flow Mapping, Creating an Aim Statement and Building an Improvement Team          
April 14, 2021 Tools to Manage your Project/Interpreting Data to Advance Quality Improvement   
May 12, 2021 How to Design Reliable Process in Healthcare  
June 4, 2021  Managing and Driving Change Through Implementation Science/Spreading Your Success
February 2022 - Graduation and Project Presentations

View 2021-2022 AQES Speaker Details

View the 2021 projects and the projects accepted for AQES 2020 in the News section of Wolff Learning Academy.