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Quality Education and Resources

As a core value of UPMC, quality is a top priority. Scroll through this page for education offerings that pertain to quality at UPMC.

These courses are only available to UPMC employees.


Quality Director Essentials
Quality Director Essentials is a self-paced, comprehensive program designed to provide UPMC quality leaders the knowledge and skills needed to initiate and support quality initiatives within the framework of UPMC policies, practices, and expectations. Although the modules may be completed in sequence or according to the participant's needs, new quality directors will be required to complete each module to fulfill orientation requirements.

Register for Quality Director Essentials

For those who are not required to complete the entire curriculum, you can view the topics covered in this course individually below and complete courses on only the specific content that you are interested in.


QI Projects, Research, and REDCap at UPMC
This course is designed to guide those new to quality improvement (QI) through submitting a project to the Quality Improvement Review Committee (QRC). Because some projects are deemed research, the Institutional Review Board (IRB) process is touched on briefly. If you are not sure whether your project is a QI or research project, this module can also help guide that determination. REDCap is introduced as a tool for project data tracking.
                                                      Register for QI Projects, Research, and REDCap at UPMC


Federal Quality and Public Reporting
This course features measures, links, and outcomes for these  federal programs and applications: Centers for Medicare and Medicaid Services (CMS), Quality Net (QNet), Patient Experience and HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems), Center for Disease Control (CDC) National Healthcare Safety Network (NHSN), and the Comprehensive Care for Joint Replacement.
Register for Federal Quality and Public Reporting


National Quality and Public Reporting
This course focuses on measures and outcomes of The Joint Commission, The Leapfrog Group, and U.S. News & World Report.
Register for National Quality and Public Reporting





Pennsylvania Quality and Public Reporting
This course focuses on measures and outcomes for Hospital Quality Incentive Program (HQIP), PA Health Care Cost Containment Council (PHC4), and The Hospital and Health System Association of Pennsylvania (HAP).
Register for Pennsylvania Quality and Public Reporting




Commercial Payor Programs
This course focuses on measures and outcomes for the Highmark Quality Blue and UnitedHealthcare Hospital Performance Based Compensation (HPBC) programs.
Register for Commercial Payor Programs




UPMC System Professional Practice
Evaluation Committee (PPEC)
This course is a brief introduction to the PPEC and its process, specifically focusing on the responsibilities of those selected to serve as PPEC reviewers.
Register for UPMC System Professional Practice Evaluation Committee (PPEC)